What to Expect When You Arrive At Your Appointment
Thank you for choosing Visage Dermatology and Aesthetic Center to meet all of your skin care needs. We would like to take this opportunity to welcome you as a new patient and to give you information regarding your upcoming appointment. We pride ourselves in bringing the best of the medical and cosmetic worlds together.
On your appointment day, we ask that you please arrive fifteen minutes prior to your scheduled time to complete our new patient paperwork. A printable version of our paperwork is also available to you on our web site and can be completed and submitted electronically if you prefer. You can expedite your appointment time by completing your new patient paperwork in advance and faxing it to us at 301-322-7019 or e-mailing it to Frontdesk@Visagderm.com . Please be sure to bring a copy of your insurance card, identification card, and a list of medications you are currently taking with you to your appointment. If you are using Care Credit as a payment option, you will need to bring 2 forms of identification with you.
No paper charts exist at our office for daily use. If necessary, we can generate a copy of your records if you need them and the HIPAA guidelines for obtaining them are met. Our office prides ourselves in setting the standard for HIPAA compliance. A $25 fee for the first 10 pages and $0.25 for every page thereafter will be required for printing your medical records.
Dr. St. Surin-Lord is dedicated to providing the highest level of care to each patient. For this reason, you may experience a minimal wait-time on your appointment day. We offer an abundance of reading materials, wireless internet service, and many informational brochures in our reception area. You may also wish to bring a book. If you have a time-sensitive schedule, please be sure to inform the receptionist. Please understand that if you are late for your appointment, we cannot accommodate any time-sensitive requests. Every member of our staff strives to insure an easy patient flow. We do ask that you remember that in any medical and surgical practice that emergencies due arise. Due diligence is always taken into consideration and we want to guarantee a productive and pleasant experience.
Should you have any questions prior to your appointment date, please feel free to contact our office at 301-773-7546(SKIN) . We look forward to seeing you soon!
Visage Dermatology and Aesthetic Center Patient Policies
We ask that you please understand that our appointment times are scheduled to allow us to take care of each individual patient’s needs during their scheduled visit. Appointments with Dr. St. Surin-Lord are in high demand, so we place a high value on advance notice from our patients who are unable to keep their scheduled appointments. We ask that you please provide 48 hours notice if you are not going to be able to keep your appointment. In addition, patients need to arrive on time for their scheduled appointments. If necessary, if a patient arrives greater than fifteen minutes late, there is higher probability that the scheduled appointment will have to be made on an alternative day.
In an effort to eliminate and decrease unnecessary expenditures and to contain our fees, we have implemented a No Show/Cancellation Policy for all of our patients, medical, surgical and cosmetic. Please be advised that in the event of a no-show or same day cancellation, you will be charged a $100.00 fee that must be paid prior to making additional appointments. For patients who repeatedly no-show of fail to cancel appointments, there will be a charge for each missed appointment and same-day cancellation. Upon your third no-show or same day cancellation, we unfortunately reserve the right to terminate the patient-doctor relationship.
Please be assured that Dr. St. Surin-Lord and the staff at Visage Dermatology and Aesthetic Center strive to run our office as efficiently as possible. It is always our primary mission to provide you with the best care and customer service, and that this policy is in place to help us achieve that goal. Your understanding and cooperation in this matter is greatly appreciated.
Appointment for a Minor
In an effort to serve all of our patients to the best of our ability, the staff at Visage Dermatology and Aesthetic Center asks that patients who are younger than 18 years of age be accompanied by a parent or legal guardian during their first appointment. If the parent or legal guardian would like the minor to be seen unattended for any additional appointments, a signed letter stating this is required. We thank you in advance for your consideration in this matter.
Please be advised that Dr. St. Surin-Lord is generous in providing re-fills during your appointment, when allowable. if a patient has not been evaluated by Dr. St. Surin-Lord in 3 months, a visit will be required. This is to provide you with the best care. Your skincare needs may have changed during this time and a different or stronger medication may be required. Please remember that Dermatology is the study of skin, hair, and nails, making Dermatology a visual discipline. The only way to determine your skin care or cosmetic procedure needs is to actually see you and evaluate your concern in person.